Support should route people to answers—not become a black hole.
Review browser-local support tickets, change status/priority, add internal notes, write a public update, and escalate order, safety, IP, payout, or accessibility issues to the correct ClaraWide workflow.
Production boundarySupport staff should never need broad admin permissions just to answer a ticket. Production roles must restrict access to only the customer/order/account information necessary for the assigned support task and record sensitive actions in an audit trail.
