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MAKER WORKSPACE · RETURNS & RESOLUTION

When an order goes sideways, give it a case—not a disappearing paper trail.

ClaraWide keeps cancellations, returns, damage claims, non-delivery issues, refunds, and processor disputes attached to the original order so buyer protection, maker accountability, payout timing, and money reconciliation all read from the same record.

Willow & WrenServer resolution queuev0.12.19 loads authenticated server cases when available. Refund/provider execution remains simulated in QA until a real processor is connected.
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CANCELLATIONStop before fulfillment when eligible

Requests are checked against the purchase-time policy snapshot and current order state.

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RETURNAuthorize, track, inspect, refund

Return eligibility, tracking, received condition, and final refund stay in one case.

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BUYER CLAIMDamage, not-as-described, non-delivery

Evidence and communication are preserved instead of forcing every problem into a generic return.

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PAYMENT DISPUTEProcessor deadline + evidence packet

Chargebacks trigger a separate risk path and payout hold; they are not ordinary maker refunds.

No pretend refunds.

Buttons in this prototype can record a case decision and show what ClaraWide should ask the live processor to do. They never claim that a card refund, tax reversal, payout debit, dispute response, carrier claim, or bank movement actually occurred.

CASE QUEUE

Sort problems by what needs action.

Authenticated accounts now load D1-backed cases; sample records remain only as a signed-out fallback preview.

4 sample cases
CASE DETAIL

Select a case

Open a case to inspect policy, evidence, money impact, payout control, and next action.

Preview
REFUND & BALANCE CONTRACT

Never “fix” money by rewriting history.

Every adjustment should reconcile back to the captured transaction and leave an auditable ledger event.

ORIGINAL SALEKeep the captured order immutablePurchased items, shipping, tax, discounts, payment ID, and original 5% fee remain visible.
REFUNDED ITEM SALEReverse the related 5% ClaraWide feeA full item refund reverses its sale fee; a partial item refund reverses 5% of the refunded item-sale amount.
SHIPPING + TAXResolve from policy and authoritative servicesShipping may be refundable depending on the case. Tax reversal must come from the live transaction/tax record—not a guessed percentage.
PAYOUT PENDINGReduce the pending maker balanceHold first, then deduct the approved refund before any payout release.
PAYOUT RELEASEDCreate a balance debit / future offsetDo not erase the old payout. Record the new liability and reconcile it transparently.
DISPUTE COSTSKeep processor fees separateChargeback/dispute fees and outcomes should be explicit ledger lines rather than buried inside ClaraWide’s 5% fee.